Shipping policy

Welcome to the Shipping Policy of Loewe By Bespoke. Here, we outline the details and guidelines related to the shipping and delivery of your orders. By placing an order with us, you agree to adhere to the terms and conditions of this Shipping Policy.

1. Shipping Methods and Carriers

1.1 We offer various shipping methods, which may include standard shipping, express shipping, and international shipping, depending on the destination.

1.2 The shipping carrier will be selected based on the shipping method you choose and the destination of the package.

2. Order Processing Time

2.1 We strive to process orders as quickly as possible. Order processing typically takes 1 to 3 business days after the payment is verified.

2.2 During peak seasons, promotions, or holidays, processing times may be slightly longer. We appreciate your understanding during such times.

3. Estimated Delivery Time

3.1 The estimated delivery time is calculated based on the processing time and the shipping method selected.

3.2 The estimated delivery time is an approximation and may vary due to factors beyond our control, such as shipping carrier delays, weather conditions, customs processing (for international orders), and other unforeseen circumstances.

3.3 Once your order is shipped, you will receive a shipping confirmation email containing the tracking information to track the delivery status of your package.

4. Shipping Costs

4.1 Shipping costs are calculated based on the shipping method selected, the destination address, and the weight/size of the package.

4.2 Any applicable shipping costs will be displayed during the checkout process before you complete your order.

5. International Shipping

5.1 For international orders, additional customs duties, taxes, or fees may apply upon delivery. These charges are the responsibility of the recipient and are not included in the order total.

5.2 Customs policies vary by country, so we recommend checking with your local customs office to understand the potential fees and regulations that may apply to your order.

6. Delivery Address

6.1 It is your responsibility to provide accurate and complete delivery information, including the recipient's name, delivery address, and contact details.

6.2 We are not responsible for delays or delivery issues caused by incorrect or incomplete address information provided by you.

7. Non-Delivery or Lost Packages

7.1 In the rare event that your package is not delivered within the estimated time frame or is lost in transit, please contact our customer support team for assistance.

7.2 We will work with the shipping carrier to investigate and resolve any non-delivery or lost package issues.

8. Delivery Acceptance

8.1 Once the package is delivered to the provided address, the responsibility for the package transfers to the recipient.

8.2 If you are unable to receive the package in person, please ensure that a trusted representative is available to accept the delivery on your behalf.

Thank you for choosing Loewe By Bespoke. If you have any questions or need further assistance regarding our Shipping Policy, please reach out to our customer support team at daniel@bespoke.com.au